| How can your
rate be so low? Is there any hidden charge such as surcharge, connection
fee, or any other charge? How can I order your service? How can I pay for your service? Do you accept personal checks? I am concerned about safety of ordering online with credit card? What should I do? If I have problem with your service, how should I contact you? What is Dialup Version? What is the benefit of using Dialup Version? Is PC needed? Do I need 2 sets of Dialup versions to make a call? What is Dial Technology? Is there any connection mode other than Dialup version-to-Phone mode? Comparing with traditional PSTN calls, will I notice the difference when talking with ASTRA PHONE users? Where can I buy ASTRA PHONE and refill points? Is there an expiring date for my calling points? How do I know I am on-line? Why I cannot get on-line? Why I cannot make phone calls after I connect to the Internet? Why it takes a long time to make a call? What telephone system and environment does ASTRA PHONE support? What is my account number if I have a ASTRA PHONE? How do I make ASTRA PHONE-to-ASTRA PHONE calls? Do we need a computer or monitor? Is it easy to operate the device? How is the voice quality? What are other benefits of ASTRA PHONE? Is one LAN VERSION all it takes to save? Where can I buy LAN VERSION and DIALUP VERSION and refill points? There is NO hidden surcharge, NO
connection fee or any other hidden charges. You only pay your usage cost.
Our rate is low because we have our own international telephone network
and have an advantage over other companies who can only resell services.
With Astra Phone, you can be assured that you get high quality service
with low rates. How can I order your service? We understand your concern. If you are not comfortable giving us the
credit card online, you can order online or via email without entering the
credit card information. You can fax us the information or instruct us to
call you to get the credit card information (fill in the other instruction
on order form). You may also pay via check. If I have problem with your service, how
should I contact you? A: You can contact us via email to ss@gte.net Dialup Version is a broadly defined phrase. It simply means the use of
telephone over Internet. In other words,it is the application of related
data transfer technologies on the Internet to achieve the goal of a
real-time telephone call simulation. What is the benefit of using Dialup
Version? Taking the advantage of low cost Internet access,it reduces your long
distance and overseas telephone costs to almost nothing but the charge of
local calls. Absolutely NO! ASTRA PHONE sets you free from the use of computer.
There are several existing Voice over Internet Protocol (VoIP )
applications which still required a PC on one end of connection and voice
quality/clarity can not be guaranteed. Do I need 2 sets of Dialup Version to make
a call? No, only one Dialup Version is enough to make it work perfectly. it
provides the unique attribute of Dialup-to-Phone connection mode. The
receiving party does not need to have an Dialup Version. All that the user
will need is an ordinary telephone. By dialing the phone number as you
normally would,it helps you to reach just about everyone in the world and
to save big bucks at the same time. One is just enough! Our Dial Technology ensures you a transparent dialing. It allows users
to enjoy the underlying Dialup technology by the use of traditional
dialing process.Dialup Version automatically does all the complicated
network connections for you. No extra operation is needed once your Dialup
Version is on duty. By pressing a button on it, the world is just a
fingertip away. Is there any connection mode other than
Dialup Version-to-Phone mode? Yes, there are other connection modes. ASTRA PHONE provides
Device-to-Device mode,Lan-to-Lan/Phone mode, and Lan-to-Dialup mode,Direct
link mode. - Device-to-Device mode starts with a regular PSTN voice call and will
be automatically switched to Internet by pressing the flash button on
Dialup Version. - Direct-Link mode allows ASTRA PHONE user to link with another on-line
ASTRA PHONE by dialing the ID. Each ASTRA PHONE has its unique ID. If you
know your friend's ASTRA PHONE'S ID, you can make the call by dialing the
ID. Comparing with traditional PSTN
calls, will I notice the difference when talking with ASTRA PHONE
users? When Internet connection condition is stable, you can hardly tell if
you are using ASTRA PHONE to make a call. Some ISPs provide better
internet quality than others. For the most amazing voice quality/clarity,
you can ask our vendor for suggestions on the best available quality
ISP. Where can I buy ASTRA PHONE and refill
points? ASTRA PHONE has sales agents. You may purchase ASTRA PHONE and points
from local distributor directly. Contact us by mail to: ss@gte.net Is there an expiring date for my calling
points? The effective period of calling points is 9 months from your initial
usage. When the LCD panel shows a stable '@' sign, that means you have already
connect to the Internet. 1 Make sure your telephone system is suitable for ASTRA PHONE. it only
supports DTMF system and analog telephone line and phone set. 2 Check your settings of ISP's phone number, user ID and password are
correct, especially the characters. Do an ISP dialing test. 3 Some ISPs reject simultaneous log-in. Check if someone else is using
your ISP account at the same time. 4 Make sure your ISP's account is valid. Notice that some ISPs allow
you to dial up when your account is invalid. 5 Check which type your ISP belongs to. Most ISP's type is type
0. Why I cannot make phone calls after I
connect to the Internet? 1 Make sure your ASTRA PHONE account is correct and dial to check your
balance. 2 Make sure the settings of international code, country code and long
distance code are completed. 3 Check your linkage with ASTRA PHONE's network. Dial to check your
balance and to see if you can get it through. Why it takes a long time to make a
call? The Internet quality affects the quality of Internet phone calls. Check
the Internet condition. You may judge it by the time it takes to get your
account balance report, server found message, and network % on the LCD
panel. What telephone system and environment
does support? ASTRA PHONE only supports family phone's device telephony
system. Your account number and ASTRA PHONE device ID number are both account
numbers. For customers using prepaid card, they need account number to
make Internet calls. For customers having ASTRA PHONE on hand, their
account can be 10-digit account number or 6-digit device ID number which
is at the bottom of the device. If you have an active ASTRA PHONE's ID
number as your account number, you should leave the setting ' account'
blank. How do I make ASTRA PHONE-to-ASTRA PHONE
calls? 1 If both ASTRA PHONES are already connected to the Internet, simply
dial the ID Number of the ASTRA PHONE which you want to call. 2 If the receiver is not on-line: (1) Using IDD calls to tell the receiver to turn on the ASTRA
PHONE. (2) Only one person, the caller or the receiver, should press the
center flash button on the ASTRA PHONE, then hang up. (3) The party who didn't press the button should wait for 2 long
signals and see "In Progress" on the screen of the ASTRA PHONE, then hang
up. (4) Wait for a moment. Once the Internet connection has been completed,
both sides' telephone will ring. Then you can talk . 3 You can also using Device-to-phone mode to tell the receiver
connecting to the Internet, hang up, then call again to the receiver's
ASTRA PHONE's ID Number. Do we need a computer or monitor? Absolutely NO! ASTRA PHONE sets you free from the use of computer.
There are several existing Voice over Internet Protocol (VoIP )
applications which still required a PC on one end of connection and voice
quality/clarity can not be guaranteed. Is it easy to operate the
device? ASTRA PHONE is user-friendly! With a back-lit LCD display and buttons,
it is extremely easy to use and to configure. A smart setup program makes
your ASTRA PHONE ready to go in three minutes. All the system status are
clearly displayed on the LCD panel. ASTRA PHONE's state-of-the-art compression technology is fully
compliant with industrial standards. Incorporated with advanced echo
cancellation algorithm and ultra-low latency jitter control, ASTRA PHONE
delivers the best voice quality to users. What are other benefits of ASTRA
PHONE? In addition to voice communication for free, user-friendly interface,
clear voice quality, ASTRA PHONE has flexible interoperability and free
online upgrade. This device successfully interoperates between ASTRA PHONE
products such as DIALUP Version,LAN Version, and also between different
brands of Internet Telephony products. The latest version of the device
would all be part of your reach with a touch of a button to activate the
free online upgrade. Is one LAN VERSION all it takes to
save? Yes, only LAN Version allows you to enjoy the advanced Voice over Internet Protocol (VoIP) technology and to communicate with another Dialup Version or LAN Version users or any regular phone users. Where can I buy LAN VERSION and DIALUP
VERSION refill points? ASTRA PHONE has sales agents . You may purchase LAN VERSION and DIALUP
VERSION points from local distributor directly. contact us by ss@gte.net |
|